{"id":24240,"date":"2025-11-18T21:27:01","date_gmt":"2025-11-18T21:27:01","guid":{"rendered":"https:\/\/pokecon.jp\/job\/?p=24240"},"modified":"2025-11-18T21:27:01","modified_gmt":"2025-11-18T21:27:01","slug":"amazon-q-in-connect%ef%bc%86step-by-step%e3%82%ac%e3%82%a4%e3%83%89%ef%bc%9a%e3%82%b3%e3%83%bc%e3%83%ab%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%a7%e3%81%ae%e3%82%a4%e3%83%b3%e3%82%bf%e3%83%a9","status":"publish","type":"post","link":"https:\/\/pokecon.jp\/job\/24240\/","title":{"rendered":"Amazon Q in Connect\uff06step-by-step\u30ac\u30a4\u30c9\uff1a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306a\u751f\u6210AI\u691c\u7d22\u5bfe\u8c61\u306e\u7d5e\u308a\u8fbc\u307f"},"content":{"rendered":"\n<\/p>\n<div>\n<p data-line=\"1\" class=\"code-line\">Amazon Web Services\uff08AWS\uff09\u306e\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u3067\u3042\u308bAmazon Connect\u306b\u306f\u3001\u540cAWS\u306e\u751f\u6210AI\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u30b5\u30fc\u30d3\u30b9\u3067\u3042\u308b\u3001Amazon Q\u3092\u7c21\u5358\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p data-line=\"3\" class=\"code-line\">Amazon Q\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3001AI\u306b\u3088\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u9ad8\u5ea6\u5316\u3001\u5bfe\u5fdc\u306e\u52b9\u7387\u5316\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<ul data-line=\"4\" class=\"code-line\">\n<li data-line=\"4\" class=\"code-line\">\u624b\u52d5\u691c\u7d22\uff1a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff08\u30aa\u30da\u30ec\u30fc\u30bf\uff09\u304c\u624b\u52d5\u3067\u30ca\u30ec\u30c3\u30b8\u3092\u691c\u7d22<\/li>\n<li data-line=\"5\" class=\"code-line\">\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\uff1a\u751f\u6210AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3001\u76f4\u63a5\u554f\u3044\u5408\u308f\u305b\u5143\uff08\u9867\u5ba2\uff09\u3068\u4f1a\u8a71\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff08\u30aa\u30da\u30ec\u30fc\u30bf\uff09\u3092\u4ecb\u3055\u305a\u306b\u554f\u984c\u306e\u5207\u308a\u5206\u3051\u3084\u9867\u5ba2\u8ab2\u984c\u89e3\u6c7a\u3092\u81ea\u5f8b\u7684\u306b\u884c\u3046<\/li>\n<\/ul>\n<p data-line=\"8\" class=\"code-line\">Amazon Q in Connect\u306e\u6a5f\u80fd\u306f\u3001<a target=\"_blank\" href=\"https:\/\/docs.aws.amazon.com\/ja_jp\/connect\/latest\/adminguide\/amazon-connect-release-notes.html\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">\u30ea\u30ea\u30fc\u30b9\u30ce\u30fc\u30c8<\/a>\u306e\u901a\u308a2025\/11\u73fe\u5728\u3082\u6d3b\u767a\u306b\u62e1\u5145\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p data-line=\"10\" class=\"code-line\">\u5c11\u3057\u30d4\u30c3\u30af\u30a2\u30c3\u30d7\u3057\u305f\u9650\u308a\u3067\u3082\u3001\u4ee5\u4e0b\u306e\u901a\u308a\u306e\u6a5f\u80fd\u62e1\u5145\u304c\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul data-line=\"11\" class=\"code-line\">\n<li data-line=\"11\" class=\"code-line\">2024\/12\uff1a\u300eAmazon Q in Connect \u304c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u652f\u63f4\u6a5f\u80fd\u3067 64 \u8a00\u8a9e\u3092\u30b5\u30dd\u30fc\u30c8\u300f\u304c\u30ea\u30ea\u30fc\u30b9\u3002\u65e5\u672c\u8a9e\u3067Amazon Q in Connect\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u652f\u63f4\u304c\u4f7f\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li data-line=\"12\" class=\"code-line\">2025\/03\uff1a\u300eConnect \u7ba1\u7406\u8005\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u304b\u3089\u76f4\u63a5 Amazon Q in Connect\u3092\u8a2d\u5b9a\u3059\u308b\u300f\u304c\u30ea\u30ea\u30fc\u30b9\u3002\u30d7\u30ed\u30f3\u30d7\u30c8\u306e\u4f5c\u6210\u306a\u3069\u304cGUI\u3067\u53ef\u80fd\u3068\u306a\u308a\u3001\u958b\u767a\u304c\u5bb9\u6613\u3068\u306a\u308a\u307e\u3057\u305f<\/li>\n<li data-line=\"13\" class=\"code-line\">2025\/10\uff1a\u300e\u751f\u6210 AI \u3092\u6d3b\u7528\u3057\u305f E \u30e1\u30fc\u30eb\u4f1a\u8a71\u306e\u6982\u8981\u3068\u63a8\u5968\u3055\u308c\u308b\u5fdc\u7b54\u300f\u304c\u30ea\u30ea\u30fc\u30b9\u3002<\/li>\n<\/ul>\n<p data-line=\"15\" class=\"code-line\">\u307e\u305f\u3001Amazon Connect\u5168\u4f53\u3068\u3057\u3066\u306f\u3055\u3089\u306b\u591a\u304f\u306e\u6a5f\u80fd\u8ffd\u52a0\u304c\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u3082\u30ea\u30ea\u30fc\u30b9\u30ce\u30fc\u30c8\u304b\u3089\u78ba\u8a8d\u3067\u304d\u3001Amazon Connect\u306f\u5c06\u6765\u6027\u306e\u3042\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u306e1\u3064\u3067\u3059\u3002<\/p>\n<p data-line=\"17\" class=\"code-line\">\u5b9f\u969b\u306b<a target=\"_blank\" href=\"https:\/\/aws.amazon.com\/jp\/blogs\/news\/aws-recognized-as-a-leader-in-the-2025-gartner-magic-quadrant-for-contact-center-as-a-service-ccaas-with-amazon-connect\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">2025\u5e74\u306eGartner\u793e\u300e2025 Gartner Magic Quadrant for Contact Center as a Service\u300f\u3067\u3082Leader\u3068\u3057\u3066\u9078\u51fa<\/a>\u3055\u308c\u3066\u304a\u308a\u307e\u3059\u3002<\/p>\n<p data-line=\"19\" class=\"code-line\">\u3053\u308c\u4ee5\u964d\u306e\u8a18\u4e8b\u3067\u4f7f\u7528\u3055\u308c\u308b\u7528\u8a9e\u306b\u3064\u3044\u3066\u88dc\u8db3\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002<br \/><strong>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u306f\u306a\u304f\u30aa\u30da\u30ec\u30fc\u30bf\u3092\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306a\u3069\u3092\u5b9f\u65bd\u3059\u308b\u4eba\u306e\u610f\u5473\u3067\u4f7f\u7528\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002<\/strong><br \/><strong>Amazon Connect\u306e\u7528\u8a9e\u3068\u3057\u3066\u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u6b63\u3057\u3044\u306e\u3067\u3059\u304c\u3001\u672c\u8a18\u4e8b\u3067\u306f\u8aad\u8005\u3078\u306e\u308f\u304b\u308a\u3084\u3059\u3055\u3092\u8003\u616e\u3057\u3066\u3001\u4e0a\u8a18\u306e\u901a\u308a\u3068\u3057\u307e\u3059\u3002\u5c1a\u3001\u6a5f\u80fd\u540d\u3084\u30b5\u30fc\u30d3\u30b9\u540d\u306b\u542b\u307e\u308c\u308b\u5834\u5408\u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u307e\u307e\u3068\u3057\u307e\u3059\u3002<\/strong><br \/>\u4e0a\u8a18\u3001\u3054\u4e86\u627f\u304f\u3060\u3055\u3044\u3002<\/p>\n<p data-line=\"26\" class=\"code-line\">\u672c\u8a18\u4e8b\u3067\u4e3b\u306b\u53d6\u308a\u4e0a\u3052\u308bAmazon Q in Connect\u306e\u6a5f\u80fd\u306f\u624b\u52d5\u691c\u7d22\u3067\u3059\u3002<br \/>Amazon Q in Connect\u624b\u52d5\u691c\u7d22\u6a5f\u80fd\u306f\u3001S3\u30d0\u30b1\u30c3\u30c8\u306b\u914d\u7f6e\u3057\u305f\u30d5\u30a1\u30a4\u30eb\uff08<a target=\"_blank\" href=\"https:\/\/docs.aws.amazon.com\/ja_jp\/connect\/latest\/adminguide\/enable-q.html#q-content-types\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">\u30c6\u30ad\u30b9\u30c8\u30d5\u30a1\u30a4\u30eb\u3084Word\u3001PDF\u3001HTML\u30d5\u30a1\u30a4\u30eb<\/a>\u3084\u3001\u5404\u7a2e\u306e\u7d71\u5408\u5148\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\uff08<a target=\"_blank\" href=\"https:\/\/docs.aws.amazon.com\/ja_jp\/connect\/latest\/adminguide\/enable-q.html#enable-q-step-3\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Salesforce\u3084ServiceNow\u7b49<\/a>\uff09\u306b\u3064\u3044\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u304c\u81ea\u7136\u8a00\u8a9e\u3067\u30ca\u30ec\u30c3\u30b8\u691c\u7d22\u3067\u304d\u308b\u6a5f\u80fd\u3067\u3059\u3002<\/p>\n<p data-line=\"29\" class=\"code-line\">\u4f8b\u3048\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u304c\u3001\u554f\u3044\u5408\u308f\u305b\u5143\u306e\u304a\u5ba2\u69d8\u306a\u3069\u306b\u6848\u5185\u3059\u308b\u305f\u3081\u306e\u88cf\u4ed8\u3051\u3068\u3057\u3066\u3001<br \/>\u300c\u25cb\u25cb\u624b\u7d9a\u304d\u306e\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3078\u306e\u767b\u9332\u65b9\u6cd5\u300d\u306a\u3069\u3092\u691c\u7d22\u3059\u308b\u3068\u3044\u3046\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p data-line=\"34\" class=\"code-line\">Amazon Q in Connect\u306e\u624b\u52d5\u691c\u7d22\u7cbe\u5ea6\u3092\u3042\u3052\u308b\u65b9\u6cd5\u306b\u306f\u3044\u304f\u3064\u304b\u3042\u308a\u307e\u3059\u3002<br \/>\u305d\u306e\u4e2d\u3067\u3082\u3001<a target=\"_blank\" href=\"https:\/\/aws.amazon.com\/jp\/blogs\/news\/optimizing-knowledge-base-amazon-q-in-connect\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">\u516c\u5f0f\u306e\u30d6\u30ed\u30b0<\/a>\u306e\u6700\u5f8c\u306b\u7d39\u4ecb\u3055\u308c\u3066\u3044\u308b\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3092\u5229\u7528\u3059\u308b\u65b9\u6cd5\u3092\u4eca\u56de\u306f\u53d6\u308a\u4e0a\u3052\u307e\u3059\u3002<\/p>\n<p data-line=\"37\" class=\"code-line\">\u30b3\u30f3\u30c6\u30f3\u30c4\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3068\u306f\u3001Amazon Q in Connect\u306e\u691c\u7d22\u5bfe\u8c61\u3068\u306a\u308b\u30b3\u30f3\u30c6\u30f3\u30c4\uff08\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u7b49\uff09\u306b\u30bf\u30b0\u4ed8\u3051\u3092\u3057\u3066\u3001\u305d\u306e\u30bf\u30b0\u3092\u5143\u306b\u691c\u7d22\u5bfe\u8c61\u3092\u7d5e\u308b\u3053\u3068\u3067\u3059\u3002<br \/>\u691c\u7d22\u5bfe\u8c61\u304c\u7d5e\u3089\u308c\u308b\u3053\u3068\u3067\u3001\u7d1b\u3089\u308f\u3057\u3044\u8a18\u8f09\u3084\u77db\u76fe\u3057\u305f\u60c5\u5831\u304c\u5165\u308a\u8fbc\u307f\u306b\u304f\u304f\u306a\u308a\u3001\u691c\u7d22\u7d50\u679c\u306e\u7cbe\u5ea6\u5411\u4e0a\u304c\u671f\u5f85\u3055\u308c\u307e\u3059\u3002<\/p>\n<p data-line=\"42\" class=\"code-line\">&#8220;\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3092\u3069\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u5b9f\u65bd\u3059\u308b\u306e\u304b\uff1f&#8221;\u3068\u3044\u3046\u70b9\u306f\u691c\u8a0e\u304c\u5fc5\u8981\u3067\u3059\u3002<br \/>\u4f8b\u3048\u3070IVR\uff08Interactive Voice Response\uff1a\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u306e\u4e2d\u3067\u554f\u3044\u5408\u308f\u305b\u5143\u304c\u5165\u529b\u3057\u305f\u756a\u53f7\u3092\u5143\u306b\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3092\u81ea\u52d5\u5b9f\u65bd\u3059\u308b\u3068\u3044\u3046\u306e\u306f1\u3064\u306e\u624b\u3067\u3059\u3002<\/p>\n<p data-line=\"45\" class=\"code-line\">\u4e00\u65b9\u3067\u3001\u5b9f\u969b\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u304a\u3044\u3066\u306f\u3001<\/p>\n<ul data-line=\"46\" class=\"code-line\">\n<li data-line=\"46\" class=\"code-line\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4eba\u54e1\u306e\u5236\u7d04\uff081\u4eba\u304c\u5e83\u7bc4\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u7b49\uff09<\/li>\n<li data-line=\"47\" class=\"code-line\">\u958b\u767a\u5f53\u521d\u3068\u73fe\u5728\u306e\u904b\u7528\u306e\u9593\u3067\u306e\u4e56\u96e2\uff08&#8221;\u305d\u306e\u4ed6\u306e\u554f\u3044\u5408\u308f\u305b&#8221;\u306b\u5206\u985e\u3055\u308c\u308b\u554f\u3044\u5408\u308f\u305b\u304c\u5897\u3048\u3066\u3057\u307e\u3063\u3066\u3044\u308b\u7b49\uff09<\/li>\n<li data-line=\"48\" class=\"code-line\">\u9867\u5ba2\u306b\u5165\u529b\u3057\u3066\u3082\u3089\u3046\u306b\u306f\u3001\u9867\u5ba2\u8ca0\u62c5\u304c\u5927\u304d\u3044\uff08\u4eba\u306e\u6848\u5185\u306a\u3057\u306b\u306f\u78ba\u8a8d\u304c\u96e3\u3057\u3044\u7b87\u6240\u306b\u3042\u308b\u88fd\u9020\u756a\u53f7\u3084\u54c1\u756a\u3067\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3092\u3057\u305f\u3044\u7b49\uff09<\/li>\n<\/ul>\n<p data-line=\"50\" class=\"code-line\">\u3068\u3044\u3063\u305f\u80cc\u666f\u306a\u3069\u306b\u3088\u308a\u3001IVR\u306e\u60c5\u5831\u3092\u7528\u3044\u305f\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u9069\u7528\u304c\u3042\u307e\u308a\u6709\u52b9\u3067\u306a\u3044\u30b1\u30fc\u30b9\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n<p data-line=\"52\" class=\"code-line\">\u3053\u3046\u3044\u3063\u305f\u30b1\u30fc\u30b9\u306b\u304a\u3044\u3066\u306f\u3001Amazon Connect\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\uff08\u751f\u6210AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3001\u554f\u3044\u5408\u308f\u305b\u5143\u3068\u76f4\u63a5\u3084\u308a\u53d6\u308a\u3059\u308b\uff09\u6a5f\u80fd\u3092\u7528\u3044\u308b\u306a\u3069\u3057\u3066\u3001\u3088\u308a\u9ad8\u5ea6\u306a\u554f\u3044\u5408\u308f\u305b\u306e\u5206\u985e\u3084\u7d5e\u308a\u8fbc\u307f\u3092\u884c\u3046\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<br \/>\u4e00\u65b9\u3067\u3001\u4e00\u8db3\u98db\u3073\u306b\u554f\u3044\u5408\u308f\u305b\u5143\u3068AI\u304c\u76f4\u63a5\u5bfe\u5fdc\u3059\u308b\u6a5f\u80fd\u3092\u5c0e\u5165\u3059\u308b\u306b\u306f\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u61f8\u5ff5\u7b49\u69d8\u3005\u306a\u30cf\u30fc\u30c9\u30eb\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p data-line=\"55\" class=\"code-line\">\u305d\u3053\u3067\u3001\u4eca\u56de\u306fAmazon Connect\u306e step-by-step\u30ac\u30a4\u30c9\u3092\u7528\u3044\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u304c\u624b\u52d5\u3067\u30b3\u30f3\u30c6\u30f3\u30c4\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3092\u9069\u7528\u3059\u308b\u30b5\u30f3\u30d7\u30eb\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p data-line=\"59\" class=\"code-line\">step-by-step\u30ac\u30a4\u30c9\u3068\u306f\u3001\u30af\u30ea\u30c3\u30af\u3057\u3066\u753b\u9762\u9077\u79fb\u3059\u308b\u3088\u3046\u306a\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306a\u624b\u9806\u66f8\uff08UI\uff09\u3092\u8868\u793a\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u304c\u3088\u308a\u52b9\u7387\u7684\u306b\u624b\u9806\u3092\u78ba\u8a8d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308bAmazon Connect\u306e\u6a5f\u80fd\u3067\u3059\u3002<\/p>\n<p data-line=\"61\" class=\"code-line\">step-by-step\u30ac\u30a4\u30c9\u306f\u30ce\u30fc\u30b3\u30fc\u30c9\u3067\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001Amazon Connect\u6a19\u6e96\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u5411\u3051\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3 &#8220;\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9&#8221;\u3067\u8868\u793a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p data-line=\"63\" class=\"code-line\">Amazon Connect\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3067\u306f\u3001<a target=\"_blank\" href=\"https:\/\/docs.aws.amazon.com\/ja_jp\/connect\/latest\/adminguide\/integrate-q-with-guides.html\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">\u300e\u751f\u6210AI\u3092\u5229\u7528\u3057\u3066\u95a2\u9023\u3059\u308b\u30ac\u30a4\u30c9\u3092\u63d0\u6848\u3059\u308b\u300f\u7d71\u5408\u304c\u7d39\u4ecb\u3055\u308c\u3066\u3044\u307e\u3059<\/a>\u304c\u3001\u4eca\u56de\u306f\u3001\u300e\u30ac\u30a4\u30c9\u3092\u5229\u7528\u3057\u3066\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306b\u751f\u6210AI\u306e\u691c\u7d22\u7bc4\u56f2\u3092\u5909\u66f4\u3059\u308b\u300f\u3068\u3044\u3046\u7d71\u5408\u3092\u884c\u3046\u3053\u3068\u3092\u8003\u3048\u307e\u3059\u3002<br \/>\u3053\u3046\u3059\u308b\u3053\u3068\u3067\u65e2\u5b58\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306f\u3042\u307e\u308a\u5927\u304d\u304f\u5909\u3048\u305a\u306b\u3001\u304b\u3064\u7cbe\u5ea6\u3088\u304f\u751f\u6210AI\u306b\u3088\u308b\u30ca\u30ec\u30c3\u30b8\u691c\u7d22\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u307e\u3059\u3002<\/p>\n<p data-line=\"66\" class=\"code-line\">\u4eca\u56de\u306f\u3054\u304f\u7c21\u5358\u306a\u4f8b\u3067\u3001\u5b9f\u88c5\u53ca\u3073\u52d5\u4f5c\u78ba\u8a8d\u3092\u884c\u3044\u307e\u3059\u3002<\/p>\n<h2 id=\"amazon-connect%E3%82%A4%E3%83%B3%E3%82%B9%E3%82%BF%E3%83%B3%E3%82%B9%E5%8F%8A%E3%81%B3s3%E3%83%8A%E3%83%AC%E3%83%83%E3%82%B8%E3%82%BD%E3%83%BC%E3%82%B9%E3%81%A7%E3%81%AEamazon-q-in-connect%E3%81%AE%E8%A8%AD%E5%AE%9A\" data-line=\"70\" class=\"code-line\">\n Amazon Connect\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u53ca\u3073S3\u30ca\u30ec\u30c3\u30b8\u30bd\u30fc\u30b9\u3067\u306eAmazon Q in Connect\u306e\u8a2d\u5b9a<\/h2>\n<p data-line=\"71\" class=\"code-line\">\u4e8b\u524d\u6e96\u5099\u3068\u3057\u3066\u3001Amazon Connect\u306e\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u3068\u3001Amazon Q in Connect\u306e\u8a2d\u5b9a\u3092S3\u30ca\u30ec\u30c3\u30b8\u30bd\u30fc\u30b9\u8a2d\u5b9a\u3092\u542b\u3081\u3066\u5b9f\u65bd\u3057\u307e\u3059\u3002<br \/>\u672c\u8a18\u4e8b\u3067\u306f\u3053\u306e\u5f8c\u306e\u8a2d\u5b9a\u304c\u672c\u984c\u3067\u3042\u308b\u305f\u3081\u3001\u4e8b\u524d\u6e96\u5099\u306b\u95a2\u3059\u308b\u624b\u9806\u306f\u8a73\u7d30\u306b\u306f\u6271\u308f\u305a\u3001<a target=\"_blank\" href=\"https:\/\/docs.aws.amazon.com\/ja_jp\/connect\/latest\/adminguide\/enable-q.html\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">\u516c\u5f0f\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8<\/a>\u306e\u7d39\u4ecb\u306b\u3066\u4ee3\u3048\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002<\/p>\n<h2 id=\"%E6%A4%9C%E7%B4%A2%E5%AF%BE%E8%B1%A1%E3%83%89%E3%82%AD%E3%83%A5%E3%83%A1%E3%83%B3%E3%83%88%E3%81%AE%E6%BA%96%E5%82%99\" data-line=\"74\" class=\"code-line\">\n \u691c\u7d22\u5bfe\u8c61\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u306e\u6e96\u5099<\/h2>\n<p data-line=\"76\" class=\"code-line\">\u4eca\u56de\u306f\u3054\u304f\u7c21\u5358\u306b\u3001\u4ee5\u4e0b\u306e2\u3064\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3092\u7528\u610f\u3057\u3001\u30ca\u30ec\u30c3\u30b8\u30bd\u30fc\u30b9\u3067\u3042\u308bS3\u3078\u3068\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3057\u3066\u304a\u304d\u307e\u3059\u3002<br \/>\u3053\u306e\u6642\u3001\u30a8\u30f3\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0\u304cutf-8\u3067\u3042\u308b\u5fc5\u8981\u304c\u3042\u308b\u305f\u3081\u3001\u7279\u306bWindows\u74b0\u5883\u306e\u65b9\u306f\u7559\u610f\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p data-line=\"79\" class=\"code-line\">\u65e7\u30c7\u30fc\u30bf<\/p>\n<div class=\"code-block-container\">\n<pre><code class=\"code-line\" data-line=\"80\">NTT\u30c7\u30fc\u30bf\u30c7\u30e2\u30b7\u30b9\u30c6\u30e0\u306e\u793e\u9577\u306f\u300c\u65e7\u793e\u9577\u592a\u90ce\u3067\u3059\u300d\n<\/code><\/pre>\n<\/div>\n<p data-line=\"84\" class=\"code-line\">\u65b0\u30c7\u30fc\u30bf<\/p>\n<div class=\"code-block-container\">\n<pre><code class=\"code-line\" data-line=\"85\">NTT\u30c7\u30fc\u30bf\u30c7\u30e2\u30b7\u30b9\u30c6\u30e0\u306e\u793e\u9577\u306f\u300c\u65b0\u793e\u9577\u6b21\u90ce\u3067\u3059\u300d\n<\/code><\/pre>\n<\/div>\n<h2 id=\"%E6%A4%9C%E7%B4%A2%E5%AF%BE%E8%B1%A1%E3%83%89%E3%82%AD%E3%83%A5%E3%83%A1%E3%83%B3%E3%83%88%E3%81%B8%E3%81%AE%E3%82%BF%E3%82%B0%E4%BB%98%E3%81%91\" data-line=\"89\" class=\"code-line\">\n \u691c\u7d22\u5bfe\u8c61\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3078\u306e\u30bf\u30b0\u4ed8\u3051<\/h2>\n<p data-line=\"91\" class=\"code-line\">\u4ee5\u4e0b\u306e\u624b\u9806\u3067S3\u306b\u3042\u308b\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u306b\u30bf\u30b0\u4ed8\u3051\u3092\u3057\u307e\u3059\u3002<\/p>\n<p data-line=\"93\" class=\"code-line\">\u307e\u305a\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306e\u4e00\u89a7\u3092\u53d6\u5f97\u3057\u307e\u3059\u3002\u4e00\u89a7\u306e\u4e2d\u304b\u3089\u4eca\u56de\u306e\u5bfe\u8c61\u3068\u3059\u308b\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306eID\u3092\u63a7\u3048\u3066\u304a\u304d\u307e\u3059\u3002<\/p>\n<div class=\"code-block-container\">\n<pre class=\"language-bash\"><code class=\"language-bash code-line\" data-line=\"94\">aws qconnect list-knowledge-bases\n<\/code><\/pre>\n<\/div>\n<div class=\"code-block-container\">\n<pre class=\"language-json\"><code class=\"language-json code-line\" data-line=\"98\"><span class=\"token punctuation\">{<\/span>\n    <span class=\"token property\">\"knowledgeBaseSummaries\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token punctuation\">[<\/span>\n        <span class=\"token punctuation\">{<\/span>\n            <span class=\"token property\">\"knowledgeBaseId\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token string\">\"\"<\/span><span class=\"token punctuation\">,<\/span>\n            <span class=\"token property\">\"knowledgeBaseArn\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token string\">\"\"<\/span><span class=\"token punctuation\">,<\/span>\n            <span class=\"token property\">\"name\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token string\">\"\"<\/span><span class=\"token punctuation\">,<\/span>\n            <span class=\"token property\">\"knowledgeBaseType\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token string\">\"EXTERNAL\"<\/span><span class=\"token punctuation\">,<\/span>\n            <span class=\"token property\">\"status\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token string\">\"ACTIVE\"<\/span><span class=\"token punctuation\">,<\/span>\n            \n        <span class=\"token punctuation\">}<\/span>\n    <span class=\"token punctuation\">]<\/span>\n<span class=\"token punctuation\">}<\/span>\n<\/code><\/pre>\n<\/div>\n<hr data-line=\"113\" class=\"code-line\"\/>\n<p data-line=\"115\" class=\"code-line\">\u6b21\u306b\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u5185\u306b\u3042\u308b\u30b3\u30f3\u30c6\u30f3\u30c4\u4e00\u89a7\u3092\u53d6\u5f97\u3057\u307e\u3059\u3002<\/p>\n<div class=\"code-block-container\">\n<pre class=\"language-bash\"><code class=\"language-bash code-line\" data-line=\"117\">aws qconnect list-contents --knowledge-base-id <span class=\"token operator\">\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9ID<span class=\"token operator\">&gt;<\/span>\n<\/span><\/code><\/pre>\n<\/div>\n<div class=\"code-block-container\">\n<pre class=\"language-json\"><code class=\"language-json code-line\" data-line=\"121\"><span class=\"token punctuation\">{<\/span>\n    <span class=\"token property\">\"contentSummaries\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token punctuation\">[<\/span>\n        <span class=\"token punctuation\">{<\/span>\n            \n            <span class=\"token property\">\"contentId\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token string\">\"\"<\/span><span class=\"token punctuation\">,<\/span>\n            <span class=\"token property\">\"contentArn\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token string\">\"\"<\/span><span class=\"token punctuation\">,<\/span>\n            <span class=\"token property\">\"metadata\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token punctuation\">{<\/span>\n                \uff1c\u4ed6\u30d1\u30e9\u30e1\u30bf\u7565\uff1e\n                <span class=\"token property\">\"s3.object.key\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token string\">\"old.txt\"<\/span><span class=\"token punctuation\">,<\/span>\n            <span class=\"token punctuation\">}<\/span>\n        <span class=\"token punctuation\">}<\/span><span class=\"token punctuation\">,<\/span>\n        <span class=\"token punctuation\">{<\/span>\n            \n            <span class=\"token property\">\"contentId\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token string\">\"\"<\/span><span class=\"token punctuation\">,<\/span>\n            <span class=\"token property\">\"contentArn\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token string\">\"\"<\/span><span class=\"token punctuation\">,<\/span>\n            <span class=\"token property\">\"metadata\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token punctuation\">{<\/span>\n                \uff1c\u4ed6\u30d1\u30e9\u30e1\u30bf\u7565\uff1e\n                <span class=\"token property\">\"s3.object.key\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token string\">\"new.txt\"<\/span><span class=\"token punctuation\">,<\/span>\n            <span class=\"token punctuation\">}<\/span>\n        <span class=\"token punctuation\">}<\/span>\n    <span class=\"token punctuation\">]<\/span>\n<span class=\"token punctuation\">}<\/span>\n<\/code><\/pre>\n<\/div>\n<hr data-line=\"146\" class=\"code-line\"\/>\n<p data-line=\"147\" class=\"code-line\">\u6700\u5f8c\u306b\u3001\u305d\u308c\u305e\u308c\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u306b\u30bf\u30b0\u3092\u4ed8\u4e0e\u3057\u307e\u3059\u3002<br \/>\u4eca\u56de\u306f\u3001datatype\u306bold,new\u3092\u305d\u308c\u305e\u308cold.txt, new.txt\u306b\u8a2d\u5b9a\u3057\u307e\u3059\u3002<br \/>\u307e\u305f\u3001\u30bf\u30b0\u4ed8\u3051\u306f\u8907\u6570\u53ef\u80fd\u3067\u3059\u306e\u3067\u3001\u4eca\u56de\u306f\u5229\u7528\u3057\u307e\u305b\u3093\u304c\u30b5\u30f3\u30d7\u30eb\u3068\u3057\u3066content_type\u306e\u30bf\u30b0\u3082\u8a2d\u5b9a\u3057\u3066\u304a\u304d\u307e\u3059\u3002<\/p>\n<div class=\"code-block-container\">\n<pre class=\"language-bash\"><code class=\"language-bash code-line\" data-line=\"151\">aws qconnect tag-resource  --resource-arn <span class=\"token operator\">\u30b3\u30f3\u30c6\u30f3\u30c4Arn<span class=\"token operator\">&gt;<\/span> <span class=\"token parameter variable\">--tags<\/span> <span class=\"token string\">'{\"datatype\":\"<old new=\"\">\",\"content_type\":\"IR\"}'<\/old><\/span>\n<\/span><\/code><\/pre>\n<\/div>\n<p data-line=\"155\" class=\"code-line\">\u518d\u3073\u30b3\u30f3\u30c6\u30f3\u30c4\u4e00\u89a7\u3092\u53d6\u5f97\u3059\u308b\u3068\u3001\u30bf\u30b0\u304c\u4ed8\u4e0e\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u304c\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002<\/p>\n<div class=\"code-block-container\">\n<pre class=\"language-bash\"><code class=\"language-bash code-line\" data-line=\"156\">aws qconnect list-contents --knowledge-base-id <span class=\"token operator\">\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9ID<span class=\"token operator\">&gt;<\/span>\n<\/span><\/code><\/pre>\n<\/div>\n<div class=\"code-block-container\">\n<pre class=\"language-json\"><code class=\"language-json code-line\" data-line=\"160\"><span class=\"token punctuation\">{<\/span>\n    <span class=\"token property\">\"contentSummaries\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token punctuation\">[<\/span>\n        <span class=\"token punctuation\">{<\/span>\n            \n            <span class=\"token property\">\"contentId\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token string\">\"\"<\/span><span class=\"token punctuation\">,<\/span>\n            <span class=\"token property\">\"contentArn\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token string\">\"\"<\/span><span class=\"token punctuation\">,<\/span>\n            <span class=\"token property\">\"metadata\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token punctuation\">{<\/span>\n                \uff1c\u4ed6\u30d1\u30e9\u30e1\u30bf\u7565\uff1e\n                <span class=\"token property\">\"s3.object.key\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token string\">\"old.txt\"<\/span><span class=\"token punctuation\">,<\/span>\n            <span class=\"token punctuation\">}<\/span><span class=\"token punctuation\">,<\/span>\n            <span class=\"token property\">\"tags\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token punctuation\">{<\/span>\n                <span class=\"token property\">\"content_type\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token string\">\"IR\"<\/span><span class=\"token punctuation\">,<\/span>\n                <span class=\"token property\">\"datatype\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token string\">\"old\"<\/span>\n            <span class=\"token punctuation\">}<\/span>\n        <span class=\"token punctuation\">}<\/span><span class=\"token punctuation\">,<\/span>\n        <span class=\"token punctuation\">{<\/span>\n            \n            <span class=\"token property\">\"contentId\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token string\">\"\"<\/span><span class=\"token punctuation\">,<\/span>\n            <span class=\"token property\">\"contentArn\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token string\">\"\"<\/span><span class=\"token punctuation\">,<\/span>\n            <span class=\"token property\">\"metadata\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token punctuation\">{<\/span>\n                \uff1c\u4ed6\u30d1\u30e9\u30e1\u30bf\u7565\uff1e\n                <span class=\"token property\">\"s3.object.key\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token string\">\"new.txt\"<\/span><span class=\"token punctuation\">,<\/span>\n            <span class=\"token punctuation\">}<\/span><span class=\"token punctuation\">,<\/span>\n            <span class=\"token property\">\"tags\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token punctuation\">{<\/span>\n                <span class=\"token property\">\"content_type\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token string\">\"IR\"<\/span><span class=\"token punctuation\">,<\/span>\n                <span class=\"token property\">\"datatype\"<\/span><span class=\"token operator\">:<\/span> <span class=\"token string\">\"new\"<\/span>\n            <span class=\"token punctuation\">}<\/span>\n        <span class=\"token punctuation\">}<\/span>\n    <span class=\"token punctuation\">]<\/span>\n<span class=\"token punctuation\">}<\/span>\n<\/code><\/pre>\n<\/div>\n<h2 id=\"%E3%82%BB%E3%82%B0%E3%83%A1%E3%83%B3%E3%83%86%E3%83%BC%E3%82%B7%E3%83%A7%E3%83%B3%E9%81%A9%E7%94%A8lambda%E9%96%A2%E6%95%B0%E3%81%AE%E4%BD%9C%E6%88%90\" data-line=\"194\" class=\"code-line\">\n \u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u9069\u7528Lambda\u95a2\u6570\u306e\u4f5c\u6210<\/h2>\n<p data-line=\"196\" class=\"code-line\">\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u306e\u9069\u7528\u90e8\u5206\u306f\u3001<a target=\"_blank\" href=\"https:\/\/catalog.workshops.aws\/amazon-q-in-connect\/en-US\/content-segmentation\/applying-tags#step-2:-create-an-aws-lambda-function-for-amazon-q-in-connect-content-segmentation\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">AWS\u516c\u5f0fWorkShop\u306eLambda\u30b3\u30fc\u30c9<\/a>\u3092\u5229\u7528\u3057\u307e\u3059\u3002<\/p>\n<p data-line=\"198\" class=\"code-line\">\u7559\u610f\u70b9\u3068\u3057\u3066\u3001\u3053\u306eLambda\u30b3\u30fc\u30c9\u306f17\u884c\u76ee\u3067<\/p>\n<div class=\"code-block-container\">\n<pre class=\"language-python\"><code class=\"language-python code-line\" data-line=\"200\">AWS_REGION <span class=\"token operator\">=<\/span> os<span class=\"token punctuation\">.<\/span>environ<span class=\"token punctuation\">.<\/span>get<span class=\"token punctuation\">(<\/span><span class=\"token string\">'AWS_REGION'<\/span><span class=\"token punctuation\">,<\/span> <span class=\"token string\">'us-west-2'<\/span><span class=\"token punctuation\">)<\/span>\n<\/code><\/pre>\n<\/div>\n<p data-line=\"204\" class=\"code-line\">\u306e\u901a\u308a\u30ea\u30fc\u30b8\u30e7\u30f3\u3092\u8a2d\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002\u74b0\u5883\u5909\u6570AWS_REGION\u3092Lambda\u95a2\u6570\u3067\u3001Amazon Connect\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u3068\u540c\u3058\u30ea\u30fc\u30b8\u30e7\u30f3\u306b\u306a\u308b\u3088\u3046Lambda\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/p>\n<p data-line=\"206\" class=\"code-line\">Lambda\u95a2\u6570\u306e\u6a29\u9650\u306b\u3064\u3044\u3066\u306f\u3001\u540c\u3058\u304f<a target=\"_blank\" href=\"https:\/\/catalog.workshops.aws\/amazon-q-in-connect\/en-US\/content-segmentation\/applying-tags#step-1:-prepare-your-environment\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">AWS\u516c\u5f0fWorkshop\u306e\u4f8b<\/a>\u306b\u5f93\u3063\u3066\u8a2d\u5b9a\u3059\u308c\u3070\u554f\u984c\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p data-line=\"208\" class=\"code-line\">\u305d\u306e\u5f8c\u3001Lambda\u95a2\u6570\u306e<a target=\"_blank\" href=\"https:\/\/catalog.workshops.aws\/amazon-q-in-connect\/en-US\/content-segmentation\/applying-tags#step-3:-add-the-lambda-function-to-your-amazon-connect-instance\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Connect\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u306b\u8ffd\u52a0<\/a>\u3082\u5b9f\u65bd\u3057\u3066\u304a\u304d\u307e\u3059\u3002<\/p>\n<h2 id=\"step-by-step%E3%82%AC%E3%82%A4%E3%83%89%E3%81%AEui%E4%BD%9C%E6%88%90\" data-line=\"210\" class=\"code-line\">\n step-by-step\u30ac\u30a4\u30c9\u306eUI\u4f5c\u6210<\/h2>\n<p data-line=\"212\" class=\"code-line\">\u7d9a\u3051\u3066\u3001\u4eca\u56de\u306e\u672c\u984c\u3067\u3042\u308bstep-by-step\u30ac\u30a4\u30c9\u306eUI\u4f5c\u6210\u3092\u884c\u3044\u307e\u3059\u3002<br \/>step-by-step\u30ac\u30a4\u30c9\u306eUI\u306f\u3001&#8221;\u30d5\u30ed\u30fc&#8221;\u30da\u30fc\u30b8\u306e&#8221;\u30d3\u30e5\u30fc&#8221;\u30bf\u30d6\u304b\u3089\u65b0\u898f\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<br \/><a target=\"_blank\" href=\"https:\/\/d3irlmavjxd3d8.cloudfront.net\/?path=\/docs\/ui-component-ui-components--page\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">step-by-step\u30ac\u30a4\u30c9\u5168\u4f53\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u306f\u3053\u3061\u3089<\/a>\u3067\u3059\u304c\u3001\u4eca\u56de\u4f5c\u6210\u3057\u305f\u30d3\u30e5\u30fc\u306e\u3044\u304f\u3064\u304b\u30dd\u30a4\u30f3\u30c8\u3092\u304a\u4f1d\u3048\u3057\u307e\u3059\u3002<\/p>\n<p data-line=\"216\" class=\"code-line\">\u307e\u305a\u3001\u5168\u4f53\u306e\u30ec\u30a4\u30a2\u30a6\u30c8\u5e45\u3092\u6307\u5b9a\u3067\u304d\u307e\u3059\u3002\u4eca\u56de\u306f2:10\u3068\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u81ea\u7531\u306b\u8abf\u6574\u53ef\u80fd\u3067\u3059\u3002<br \/><img decoding=\"async\" src=\"https:\/\/storage.googleapis.com\/zenn-user-upload\/392bb0e13a6f-20251112.png\" alt=\"\" class=\"md-img\" loading=\"lazy\"\/><em>\u30ec\u30a4\u30a2\u30a6\u30c8\u8a2d\u5b9a<\/em><\/p>\n<p data-line=\"219\" class=\"code-line\">\u5168\u4f53\u306e\u30ec\u30a4\u30a2\u30a6\u30c8\u5e45\u3067\u306f\u30a4\u30f3\u30c7\u30f3\u30c8\u304c\u5408\u308f\u306a\u3044\u5834\u5408\u306f\u3001\u7a7a\u767d\u306e\u30c6\u30ad\u30b9\u30c8\u30dc\u30c3\u30af\u30b9\u306a\u3069\u3092\u914d\u7f6e\u3057\u3066\u8abf\u6574\u3057\u307e\u3059\u3002<br \/><img decoding=\"async\" src=\"https:\/\/storage.googleapis.com\/zenn-user-upload\/8ba985a82562-20251112.png\" alt=\"\" class=\"md-img\" loading=\"lazy\"\/><em>\u7a7a\u767d\u306e\u30c6\u30ad\u30b9\u30c8\u30dc\u30c3\u30af\u30b9\u3067\u57cb\u3081\u308b<\/em><\/p>\n<p data-line=\"222\" class=\"code-line\">\u307e\u305f\u3001\u30ec\u30a4\u30a2\u30a6\u30c8\u5e45\u3092\u8abf\u6574\u3059\u308b\u65b9\u6cd5\u3068\u3057\u3066\u3001\u30b3\u30f3\u30c6\u30ca\u3082\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002\u4eca\u56de\u306f\u30dc\u30bf\u30f3\u3092\u8907\u6570\u6a2a\u306b\u4e26\u3079\u308b\u305f\u3081\u306b\u3001\u30b3\u30f3\u30c6\u30ca\u3092\u5229\u7528\u3057\u307e\u3057\u305f\u3002<br \/><img decoding=\"async\" src=\"https:\/\/storage.googleapis.com\/zenn-user-upload\/c9463f6fd157-20251112.png\" alt=\"\" class=\"md-img\" loading=\"lazy\"\/><em>\u30b3\u30f3\u30c6\u30ca\u3067\u306e\u30ec\u30a4\u30a2\u30a6\u30c8\u8a2d\u5b9a<\/em><\/p>\n<p data-line=\"225\" class=\"code-line\">\u6700\u5f8c\u306b\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u306e\u898b\u305f\u76ee\u3084\u3001\u5185\u90e8\u306e\u6587\u5b57\u5217\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002\u56fa\u5b9a\u6587\u5b57\u5217\u3092\u8a2d\u5b9a\u3059\u308b\u307b\u304b\u306b\u3001\u53f3\u5074\u306b\u3042\u308b\u96f7\u30de\u30fc\u30af\u3092\u6709\u52b9\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u30d5\u30ed\u30fc\u304b\u3089\u52d5\u7684\u306b\u5024\u3092\u6e21\u3059\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<br \/>\u4eca\u56de\u306f\u73fe\u5728\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u306e\u8a2d\u5b9a\u3092\u52d5\u7684\u306b\u8868\u793a\u3059\u308b\u306e\u306b\u5229\u7528\u3057\u307e\u3059\u3002<br \/><img decoding=\"async\" src=\"https:\/\/storage.googleapis.com\/zenn-user-upload\/86aaea919e7a-20251112.png\" alt=\"\" class=\"md-img\" loading=\"lazy\"\/><em>\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u306e\u8a2d\u5b9a<\/em><\/p>\n<h2 id=\"%E3%83%95%E3%83%AD%E3%83%BC%E3%81%AE%E4%BD%9C%E6%88%90\" data-line=\"229\" class=\"code-line\">\n \u30d5\u30ed\u30fc\u306e\u4f5c\u6210<\/h2>\n<p data-line=\"230\" class=\"code-line\">\u4f5c\u6210\u3057\u305fstep-by-step\u30ac\u30a4\u30c9\u3092\u8868\u793a\u3057\u3001\u307e\u305f\u3001Step by Step\u5185\u306e\u30dc\u30bf\u30f3\u30af\u30ea\u30c3\u30af\u306b\u5fdc\u3058\u3066\u9077\u79fb\u3059\u308b\u3001\u8868\u793a\u7528\u30d5\u30ed\u30fc\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/p>\n<p data-line=\"232\" class=\"code-line\">\u5168\u4f53\u50cf\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3001\u30dc\u30bf\u30f3\u30af\u30ea\u30c3\u30af\u3055\u308c\u305f\u5834\u5408\u8a72\u5f53\u306e\u691c\u7d22\u6761\u4ef6\u3092Lambda\u3067\u8a2d\u5b9a\u3059\u308b\u30b7\u30f3\u30d7\u30eb\u306a\u4f5c\u308a\u3067\u3059\u3002<br \/><img decoding=\"async\" src=\"https:\/\/storage.googleapis.com\/zenn-user-upload\/358d83baf75a-20251112.png\" alt=\"\" class=\"md-img\" loading=\"lazy\"\/><em>\u30d3\u30e5\u30fc\u8868\u793a\u30d5\u30ed\u30fc\u5168\u4f53\u50cf<\/em><\/p>\n<p data-line=\"235\" class=\"code-line\">\u307e\u305f\u3001\u73fe\u5728\u691c\u7d22\u6761\u4ef6\u304c\u3069\u3046\u306a\u3063\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3059\u308b\u305f\u3081\u3001\u30d3\u30e5\u30fc\u306e\u52d5\u7684\u8868\u793a\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002<br \/>\u30d3\u30e5\u30fc\u306e\u52d5\u7684\u30d1\u30e9\u30e1\u30bf\u306b\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u5c5e\u6027\u306e\u5024\u3092\u6e21\u3057\u307e\u3059\u3002<br \/><img decoding=\"async\" src=\"https:\/\/storage.googleapis.com\/zenn-user-upload\/8977a1e137cd-20251112.png\" alt=\"\" class=\"md-img\" loading=\"lazy\"\/><em>\u30d3\u30e5\u30fc\u3078\u306e\u52d5\u7684\u5024\u306e\u8a2d\u5b9a<\/em><\/p>\n<p data-line=\"239\" class=\"code-line\"><a target=\"_blank\" href=\"https:\/\/catalog.workshops.aws\/amazon-q-in-connect\/en-US\/content-segmentation\/applying-tags#step-4:-define-an-amazon-connect-contact-flow\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">AWS\u516c\u5f0f\u30ef\u30fc\u30af\u30b7\u30e7\u30c3\u30d7\u306e\u4f8b<\/a>\u3092\u53c2\u8003\u306b\u3057\u3064\u3064\u3001Lambda\u95a2\u6570\u306bold\/new\u306e\u30bf\u30b0\u3067\u306e\u7d5e\u308a\u8fbc\u307f\u7528\u306e\u5165\u529b\u5024\u3092\u6e21\u3057\u307e\u3059\u3002<br \/><img decoding=\"async\" src=\"https:\/\/storage.googleapis.com\/zenn-user-upload\/b93a4b0c4e15-20251112.png\" alt=\"\" class=\"md-img\" loading=\"lazy\"\/><em>Lambda\u3078\u306e\u5165\u529b\u5024<\/em><\/p>\n<p data-line=\"242\" class=\"code-line\">\u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc\u306f\u3001\u30d3\u30e5\u30fc\u306e\u8868\u793a\u7528\u306e\u30a4\u30d9\u30f3\u30c8\u30d5\u30ed\u30fc\u8a2d\u5b9a\u7a0b\u5ea6\u3057\u304b\u884c\u308f\u306a\u3044\u30b7\u30f3\u30d7\u30eb\u306a\u3082\u306e\u3067\u3059\u3002\u5192\u982d\u306e\u30de\u30b9\u30ad\u30f3\u30b0\u304c\u3042\u308b\u90e8\u5206\u306f\u3001\u52d5\u4f5c\u78ba\u8a8d\u4e2d\u306b\u610f\u56f3\u3057\u306a\u3044\u7b87\u6240\u304b\u3089\u96fb\u8a71\u304c\u304b\u304b\u3063\u3066\u304f\u308b\u306e\u3092\u9632\u3050\u305f\u3081\u3001\u7b46\u8005\u306e\u96fb\u8a71\u756a\u53f7\u4ee5\u5916\u304b\u3089\u306f\u5207\u65ad\u3059\u308b\u3088\u3046\u5224\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002<br \/><img decoding=\"async\" src=\"https:\/\/storage.googleapis.com\/zenn-user-upload\/e743b18f7058-20251112.png\" alt=\"\" class=\"md-img\" loading=\"lazy\"\/><em>\u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc\u5168\u4f53\u50cf<\/em><\/p>\n<h2 id=\"%E5%8B%95%E4%BD%9C%E7%A2%BA%E8%AA%8D\" data-line=\"245\" class=\"code-line\">\n \u52d5\u4f5c\u78ba\u8a8d<\/h2>\n<p data-line=\"246\" class=\"code-line\">\u5b9f\u969b\u306b\u9867\u5ba2\u304b\u3089\u306e\u96fb\u8a71\u304c\u6765\u305f\u3068\u4eee\u5b9a\u3057\u3066\u52d5\u4f5c\u78ba\u8a8d\u3092\u3057\u307e\u3059\u3002<\/p>\n<p data-line=\"248\" class=\"code-line\">\u307e\u305a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u304c\u96fb\u8a71\u3092\u53d6\u3063\u305f\u306e\u3061\u3001\u7279\u306b\u7d5e\u308a\u8fbc\u307f\u306e\u30dc\u30bf\u30f3\u3092\u62bc\u4e0b\u305b\u305a\u306bAmazon Q in Connect\u3078\u554f\u3044\u5408\u308f\u305b\u3092\u3057\u307e\u3059\u3002<\/p>\n<p data-line=\"250\" class=\"code-line\">\u521d\u671f\u72b6\u614b\u306e\u305f\u3081\u3001\u691c\u7d22\u6761\u4ef6\u306f\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u307e\u305b\u3093\u3002<br \/><img decoding=\"async\" src=\"https:\/\/storage.googleapis.com\/zenn-user-upload\/f002ec95f7d6-20251112.png\" alt=\"\" class=\"md-img\" 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class=\"code-line\">\u6700\u5f8c\u306b\u3001\u540c\u69d8\u306b\u65b0\u30c7\u30fc\u30bf\u306e\u307f\u3067\u306e\u7d5e\u308a\u8fbc\u307f\u3092\u5b9f\u65bd\u3059\u308b\u3068\u3001\u65b0\u30c7\u30fc\u30bf\u306e\u60c5\u5831\u306e\u307f\u306b\u57fa\u3065\u3044\u3066\u306e\u56de\u7b54\u3092\u53d6\u5f97\u3067\u304d\u307e\u3059\u3002<br \/><img decoding=\"async\" src=\"https:\/\/storage.googleapis.com\/zenn-user-upload\/7d4fe87694ce-20251112.png\" alt=\"\" class=\"md-img\" loading=\"lazy\"\/><em>\u65b0\u30c7\u30fc\u30bf\u306b\u7d5e\u308a\u8fbc\u3093\u3067\u306e\u624b\u52d5\u691c\u7d22<\/em><\/p>\n<p data-line=\"264\" class=\"code-line\">\u672c\u8a18\u4e8b\u3067\u306f\u3001Amazon Q in Connect\u306b\u304a\u3044\u3066\u53c2\u7167\u3059\u308b\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u30bf\u30b0\u306b\u3088\u3063\u3066\u7d5e\u308a\u8fbc\u3080\u3053\u3068\u3067\u7cbe\u5ea6\u5411\u4e0a\u3092\u56f3\u308b\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3068step-by-step\u30ac\u30a4\u30c9\u306e\u7d44\u307f\u5408\u308f\u305b\u306b\u3064\u3044\u3066\u53d6\u308a\u4e0a\u3052\u307e\u3057\u305f\u3002<\/p>\n<p data-line=\"266\" class=\"code-line\">\u5b9f\u73fe\u3057\u305f\u3044\u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30ed\u30fc\u306b\u3088\u3063\u3066\u306f\u3001\u81ea\u52d5\u3067\u306e\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u9069\u7528\u3088\u308a\u3082\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u306b\u3088\u308b\u30b3\u30f3\u30c6\u30f3\u30c4\u7d5e\u308a\u8fbc\u307f\u304c\u6709\u52b9\u306a\u5834\u5408\u3082\u3042\u308a\u307e\u3059\u3002<br \/>step-by-step\u30ac\u30a4\u30c9\u3067\u306eUI\u64cd\u4f5c\u3092\u5229\u7528\u3057\u3066\u3001\u5225\u9014\u81ea\u524d\u3067\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u69cb\u7bc9\u7121\u3057\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u304c\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306b\u691c\u7d22\u7bc4\u56f2\u3092\u7d5e\u308a\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u308b\u4f8b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002<\/p>\n<p data-line=\"269\" class=\"code-line\">\u3054\u53c2\u8003\u306b\u306a\u308c\u3070\u5e78\u3044\u3067\u3059\u3002<\/p>\n<p data-line=\"272\" class=\"code-line\">NTT\u30c7\u30fc\u30bf \u30af\u30e9\u30a6\u30c9&amp;\u30c7\u30fc\u30bf\u30bb\u30f3\u30bf\u4e8b\u696d\u90e8\u3067\u306f\u3001\u4ee5\u4e0b\u306e\u8077\u7a2e\u3092\u52df\u96c6\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<ol data-line=\"273\" class=\"code-line\">\n<li data-line=\"273\" class=\"code-line\"><a target=\"_blank\" href=\"https:\/\/www.nttdata.com\/global\/ja\/recruit\/uptodata\/articles\/1268\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30b5\u30eb\/\u30a8\u30f3\u30b8\u30cb\u30a2<\/a><\/li>\n<li data-line=\"274\" class=\"code-line\"><a target=\"_blank\" href=\"https:\/\/www.nttdata.com\/global\/ja\/recruit\/uptodata\/articles\/1315\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">\u30c7\u30b8\u30bf\u30eb\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u69cb\u7bc9\uff0f\u65b0\u898f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u958b\u767a\u306b\u304a\u3051\u308b\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30ea\u30fc\u30c0\u30fc<\/a><\/li>\n<li data-line=\"275\" class=\"code-line\"><a target=\"_blank\" href=\"https:\/\/www.nttdata.com\/global\/ja\/recruit\/uptodata\/articles\/4687\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">IT\u57fa\u76e4(\u30d1\u30d6\u30ea\u30c3\u30af\u30af\u30e9\u30a6\u30c9\u3001\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8\u30af\u30e9\u30a6\u30c9)\u30a8\u30f3\u30b8\u30cb\u30a2<\/a><\/li>\n<li data-line=\"276\" class=\"code-line\"><a target=\"_blank\" href=\"https:\/\/www.nttdata.com\/global\/ja\/recruit\/uptodata\/articles\/5104\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">\u30d1\u30d6\u30ea\u30c3\u30af\u30af\u30e9\u30a6\u30c9\/\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8\u30af\u30e9\u30a6\u30c9\u3092\u7528\u3044\u305f\u5927\u898f\u6a21\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u30ea\u30fc\u30c9\u3059\u308b\u30a4\u30f3\u30d5\u30e9\u30a8\u30f3\u30b8\u30cb\u30a2<\/a><\/li>\n<\/ol>\n<ol data-line=\"279\" class=\"code-line\">\n<li data-line=\"279\" class=\"code-line\"><a target=\"_blank\" href=\"https:\/\/dc.jp.nttdata.com\/cloud\/index\/awssolutions.html\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">\u30af\u30e9\u30a6\u30c9\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u30b5\u30fc\u30d3\u30b9\/\u30af\u30e9\u30a6\u30c9\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30b7\u30e7\u30f3\u30b5\u30fc\u30d3\u30b9\/\u30af\u30e9\u30a6\u30c9\u30de\u30cd\u30fc\u30b8\u30c9\u30b5\u30fc\u30d3\u30b9\/\u30d1\u30fc\u30c8\u30ca\u30fc\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9<\/a><\/li>\n<li data-line=\"280\" class=\"code-line\"><a target=\"_blank\" href=\"https:\/\/portal.opencanvas.ne.jp\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">OpenCanvas<\/a><\/li>\n<\/ol>\n<\/div>\n\n<br \/><a href=\"https:\/\/zenn.dev\/nttdata_tech\/articles\/cb0ef550fd34de\">\u5143\u306e\u8a18\u4e8b\u3092\u78ba\u8a8d\u3059\u308b <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"Amazon Web Services\uff08AWS\uff09\u306e\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u3067\u3042\u308bAmazon Connect\u306b\u306f\u3001\u540cAWS\u306e\u751f\u6210AI\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u30b5\u30fc\u30d3\u30b9\u3067\u3042\u308b\u3001Amazon Q\u3092\u7c21\u5358\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  [&hellip;]","protected":false},"author":1,"featured_media":24241,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-24240","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-tec"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Amazon Q in Connect\uff06step-by-step\u30ac\u30a4\u30c9\uff1a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306a\u751f\u6210AI\u691c\u7d22\u5bfe\u8c61\u306e\u7d5e\u308a\u8fbc\u307f - \u30dd\u30b1\u30b3\u30f3<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/zenn.dev\/nttdata_tech\/articles\/cb0ef550fd34de\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Amazon Q in Connect\uff06step-by-step\u30ac\u30a4\u30c9\uff1a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306a\u751f\u6210AI\u691c\u7d22\u5bfe\u8c61\u306e\u7d5e\u308a\u8fbc\u307f - \u30dd\u30b1\u30b3\u30f3\" \/>\n<meta property=\"og:description\" content=\"Amazon Web Services\uff08AWS\uff09\u306e\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u3067\u3042\u308bAmazon 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